Hotel Reviews & Guest Comments

Read hotel reviews, guest comments and feedback from guests staying at The Colonnade Hotel in London.

• Guest Comments

  • • February 2010 (4)

      • AL - 5/10

        Direct Comment - 1/02/2010

        Many thanks for the upgrade, where appropriate I will definitely use you again.
      • DD - 5/10

        Direct Comment - 6/02/2010

        Coming from Seattle, it seems a little pricey, but we always come back because we love the hotel and especially love the neighborhood! The News Review at Canal Cafe Theatre (walking distance) is a great find for Sunday evening when theatres are closed.
      • MS - 4.5/10

        Direct Comment - 9/02/2010

        The bathroom was a bit of a squeeze! But overall the room was comfortable and the staff really friendly, welcoming and relaxed. Give the cat a tickle under the chin please.
      • BL - 6/10

        Direct Comment - 10/02/2010

        We enjoyed our stay and all of your kind staff. We both became very ill and everyone there was so helpful. Thank you all so much for making us comfortable in a very bad situation. We look forward to our next visit. A special thanks to Natalia for all of her help.

  • • December 2009 (2)

      • TH - 5.5/10

        Direct Comment - 14/12/2009

        It was a real find. Perfect location for a lovely stay, I'm just sorry it wasn't longer.
      • SF - 6/10

        Direct Comment - 18/12/2009

        It was our second stay and we loved it despite the power cut We love your group of hotels we will definately be back.

    • November 2009 (4)

      • PF - 6/10

        Direct Comment - 5/11/2009

        Best hotel we have stayed at in UK by far. Looking forward to our next visit.
      • CI - 4.5/10

        Direct Comment - 19/11/2009

        Very Good indeed! I like the hotel and the area a lot, will recommend your hotel to friends and customers. I know the area pretty well, used to live around the corner some 25 years ago. What your customers might like is a 'walking/running map' . Also a kind of VIP card, where you get a discount or a free meal/drink after 5 or 10 nights at the colonnade.
      • KO - 4.5/10

        Direct Comment - 24/11/2009

        I had booked a massage by e mail and for some resone not seen the reply confiming this it would have been helpful if the checkin staff and reminded me of this
      • RB - 6/10

        Direct Comment - 30/11/2009

        We just loved the sheer quality of the hotel. We'll be back

    • October 2009 (3)

      • RF-H - 6/10

        Direct Comment - 5/10/2009

        My favourite hotel in London which I have recommended already several times.
      • CS - 5.5/10

        Direct Comment - 8/10/2009

        I would prefer breakfast to be inclusive in the room price - or for that to be an option when booking - rather than having to sign for it each morning.
      • LW - 5.5/10

        Direct Comment - 12/10/2009

        Include the breakfast for the child when you pay 40 pounds for an extra bed in the room.

    • September 2009 (2)

      • DR - 4.5/10

        Direct Comment - 19/09/2009

        I think in this day and age internet connection should be included as standard. I really appreciated the bottle of water each evening. The first day of my stay my room was not cleaned and on one occasion only a partial roll of toilet paper was left and there was no spare. These are only minor things and I very much enjoyed my stay. Thank you. I will certainly be back.
      • TP - 6/10

        Direct Comment - 12/09/2009

        My son and I loved it.All gret, many thanks to the lovely team of young people

    • August 2009 (3)

      • PD - 4.5/10

        Direct Comment - 3/08/2009

        Thoroughly enjoyed our stay. Would like to particularly commend Agnes for her professional, pleasant and helpful attitude. We will definitely recommend the Colonnade and plan to return.
      • SC - 5/10

        Direct Comment - 9/08/2009

        We loved the hotel and its surrounding area. I would always recommend it and would definately stay again though, perhaps, in a different room. We could not see outside from our room so next time we would simply request a room with a view outside. We loved the hotel, especially its owner (Minnie).
      • VB - 4.5/10

        Direct Comment - 21/08/2009

        Would apreciate the option to have own tea/coffee making facilities in room. Vey helpful & service orientated staff.

    • July 2009 (4)

      • RW - 3.5/10

        Direct Comment - 5/07/2009

        Hi, The hotel and room was beautiful but the staff, although efficient and helpful, seemed a little cold. We had just come from a hotel in Paris where the staff were so warm and friendly, there was a marked difference. We were disappointed that the sweets in the jars were £5 a jar and that wifi wasn't included in the room price.
      • CY - 6/10

        Direct Comment - 8/07/2009

        The staff went above and beyond to make my stay absolutely perfect! How wonderful that excellent customer service still exists.
      • DH - 6/10

        Direct Comment - 9/07/2009

        Hi, Ive sent a email to Jonathan, basically your hotel is the best we have ever stayed in and 100% will only stay with you when we come to London again!!
      • MS - 6/10

        Direct Comment - 25/07/2009

        The staff are lovely Is it possible to purchase similar pillows to the ones in our room which were amazing? Dr Smith - Room 11

    • June 2009 (5)

      • DL - 5/10

        Direct Comment - 1/06/2009

        First, the bed and pillows were fantastic. After a hiking and archaelogical tour of Crete we really needed it. Staff at desk and in the restarant were wonderful. Much better than our stay of a few years ago when Eaton had just taken over. At that time we vowed we would never stay...arrogant and poor treatment does not even come close to describing it. However, this time we were most pleasantly surprised. Also, it's great to see Minnie. Loved Mouse. My suggestions would be as follows: A. A hairdryer in the room. B. Room was incredibly crowded....room 18 I believe. Take out a chair. We couldn't even get in the closet.
      • KB - 6/10

        Direct Comment - 2/06/2009

        Wish that the internet was not so expensive, but overall service was excellent!
      • JC - 6/10

        Direct Comment - 4/06/2009

        I'll be back some time in September for a business meeting in the City. I'll be contacting you with exact dates.
      • SJ - 6/10

        Direct Comment - 4/06/2009

        Very enjoyable visit - everyone was very helpful. Thank you!
      • SM - 6/10

        Direct Comment - 7/06/2009

        Excellent breakfast very friendly and efficient staff

    • May 2009 (3)

      • GL - 5.5/10

        Direct Comment - 4/05/2009

        We asked for an extra bed for our 8 yr old, I found that this made the room a little cramped, may have been better with an upgrade. (larger Room)
      • JB - 5.5/10

        Direct Comment - 10/05/2009

        Personalised business cards were a good touch.
      • GM - 5.5/10

        Direct Comment - 12/05/2009

        Very enjoyable stay.

    • April 2009 (3)

      • DW - 5.5/10

        Direct Comment - 22/04/2009

        It's very welcome to get a double bed in for single room price.
      • RC - 6/10

        Direct Comment - 23/04/2009

        I had a lovely stay, your staff were very nice, the breakfast was excellent and minnie was a very nice pussy cat!!! I would Certainly recommend you. Thank you very much.
      • GP , EnjoyEngland 4 Star Silver Town House Hotel - 5/10

        Direct Comment - 28/04/2009

        Félicitations pour la touche personnelle de votre acceuil que j'ai grandement appréciée.

    • March 2009 (3)

      • RJ - 6/10

        Direct Comment - 3/03/2009

        Thank you, we very much enjoyed our stay in The Colonnade - luxurious surroundings ,we were made to feel welcome by the friendly ,but highly courteous staff
      • PB - 4/10

        Direct Comment - 4/03/2009

        Detailed written instructions for getting to Paddington Station on foot rather than a photocopy of a map would be helpful. Otherwise we had a great stay. PS. We thought Minnie was great.
      • PM , Visit Scotland 5 Star Hotel - 5.5/10

        Direct Comment - 21/03/2009

        My wife was complaining for the lack of a hair dryer in the room.

    • February 2009 (1)

      • TK - 4.5/10

        Direct Comment - 20/02/2009

        Additional towel bar in the bathroom would be helpful and a hold bar for getting our of the shower would be great.

    • January 2009 (2)

      • MK - 4.5/10

        Direct Comment - 9/01/2009

        Thank you for a nice stay. We are very satisfied with our stay and with the small, but important details with a nice staff looking after us and the newspaper and a glass of water in the room, and helping to find an adapter and genuine interest to make us feel good, is why we have put excellent in the overall quality of our stay. The room was very clean and well looked after. We found a recommendation of The Colonnade in a norwegian newspaper that was very good and we agree that the stay was super. The only thing was that it was quite cold in the breakfast-room and it could be a little caotic in the morning to get a table and we had to wait for the bread to be ready. A little detail, but we are sure that we will come back, may be with friends.
      • DB - 4.5/10

        Direct Comment - 29/01/2009

        Service is not what you dont ask for. Service should be there when you need it. We needed it, and we received it. Thank you!