IATA Travel Agents & Tour Operators Information

BUY DIRECT to be Guaranteed the Best Rate at The Colonnade

Rest assured that you are always getting the Best Published Rate when you make a room reservation through our website, on the GDS or directly with The Colonnade, a member of The Eton Collection.

Booking on our site is easy and has no hidden costs. Should you have any questions or concerns prior to making your booking, do not hesitate to contact our reservations team.

Tel: +44 (0)20 7286 1052
Email: rescolonnade@theetoncollection.com

Advance Purchase Rates

Advance purchase rates at The Colonnade, a member of The Eton Collection are made available to you via our website and GDS channels. This allows a further discount on the best available rate if booked within 10 days prior to arrival but isn't always suitable if your plans change....

• No change or cancellation may be made after booking.
• Upon booking, the client accepts to be charged the full price of the stay, including taxes.
• This amount being non refundable in case of cancellation or change of date for stay.
• Non-Transferable.

Opaque Providers

The Best Rate Guarantee does not apply to any rates from opaque providers including, but not limited to lastminute.com and booking.com. Opaque providers prevent the buyer from identifying the hotel until after the reservation and guaranteed payment have been made.

Cancellation Policy

All Reservations must be cancelled by 2pm day prior to arrival or the first night's accommodation will be charged in full.

Check-in / Check-out

• Check-in: from 2.00pm onwards
• Check-out: Guests are requested to vacate their rooms by 11.00am

Walk Policy

• If, for any reason, guaranteed accommodation is not available at the hotel, the hotel will supply alternative accommodation at another hotel of equal or superior quality.
• The hotel will pay the difference (if any), in the charge for alternative accommodation.
• The Hotel will arrange and pay for the transport to the alternative accommodation.

Commissions for IATA Travel Agents & Tour Operators

The Colonnade, a member of The Eton Collection pays 8% commissions to qualifying retail travel agencies booking reservations in most rate categories, including Rack, Best Available, Weekend and promotions. Commissions are paid on room rates only and exclude taxes and service charges. Commissions are not paid on net rates which generally include Corporate, Groups and Travel Industry Rates.

Commissions are paid on a monthly basis and only on consumed reservations. Cancelled rooms and no-shows are deemed to be non-commissionable.

For queries relating to commission payments, please contact our accounts department on etonfinance@theetoncollection.com , providing the following information:

• Guest Name
• Arrival and departure dates
• Hotel name
• Confirmation Reference/Number

Please note that reservations made via www.theetoncollection.com or any other channel outside of the GDS channel should be linked to an IATA number. Commission inquiries may be submitted within 6 months of guest departure.

The Colonnade Post Reservation Enquiries

The Colonnade, a member of The Eton Collection, understands the needs, requirements and expectations of travel agency and tour operator partners. Our sales department is happy to help!

Jens Seeberger
DDI: +44(0) 207 657 8287
Switch: +44(0)207 286 1052
E-mail: jensseeberger@theetoncollection.com